| Registration |
 How can I register to the Club on the web? |
| How can I register to the Fun Txt alerts on the web? |
| What do I do if I forget my password? |
| How can I change my password? |
| How can I unsubscribe? |
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| Ordering |
| I don't have a password yet. How do I get a new one? |
| How do I redeem my credits once I am subscribed? |
| How do I order on the website? |
| What carriers support the delivery of your product? |
| I am trying to request a piece of content. Why can't I get it? |
| How do I check the numbers of credits I have? |
| I want to request a piece of content but I don't have enough credits. What should I do? |
| I have a prepaid phone, can I download anything? |
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| Downloads |
| I haven't received my download. What is the problem? |
| My download link has arrived, but I can't find it on my cell phone. Where is it? |
| What do I do with the download link I received? |
| Why can't I download when I click on the link? |
| How long should it take for me to receive my download? |
| What products are compatible with my mobile phone? |
| The content I ordered is low quality. What can I do? |
| The product I downloaded is not the one I requested. What should I do? |
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| Chat service |
| How do I subscribe to the Chat? |
| What are the commands for using the Chat? |
| How much does the Chat cost? |
| How do I unsubscribe from the Chat? |
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| Cost |
| How can I know if I am entitled to get a refund? |
| How much does the Club service cost? |
| How much do the TXT alert services cost? |
| How am I charged? |
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| General |
| How do I contact you? |
| How do I make my phone Internet enabled? |
| Useful links |
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| Registration |
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| How can I register to the Club on the web? |
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| Please select your mobile phone first by clicking the link 'select your mobile phone' at the top left hand corner of the page. Then you will be taken to the home page customized according to your carrier and handset capabilities. Now select a piece of content and enter your mobile number to request a password. SPICYMINT will immediately send you a password via SMS. Please enter this password in the appropriate field on the registration page to continue with the registration process. You can use this password for all your downloads at SPICYMINT. After you have entered the password that SPICYMINT sent you via SMS, you can also create your own unique password by clicking the link My Account at the top right hand corner of the page. Once you are in the 'My Account' page, click the tab 'Change Password' and follow the instructions. |
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| How can I register to the Fun Txt alerts on the web? |
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| Please select your mobile phone first by clicking the link 'select your mobile phone' at the top left hand corner of the page. Then you will be taken to the home page customized according to your carrier and handset capabilities. Now select the Fun Txt alert you want to subscribe to and enter your mobile number to request a password. SPICYMINT will immediately send you a password via SMS. Please enter this password in the appropriate field on the registration page to continue with the registration process. You can use this password anytime you want to subscribe to a new alert at SPICYMINT. After you have entered the password that SPICYMINT sent you via SMS, you can also create your own unique password by clicking the link My Account at the top right hand corner of the page. Once you are in the 'My Account' page, click the tab 'Change Password' and follow the instructions. |
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| What do I do if I forget my password? |
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| Click here |
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| How can I change my password? |
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| Please log into the site by entering your mobile number and old password in the log in box at the top right hand corner of the page. Then click 'My Account' underneath the log in box. Once you are in the 'My Account' page, click the tab 'Change Password' and follow the instructions. |
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| How can I unsubscribe? |
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To unsubscribe send one of the following keyword to 42222:
UNSUB CLUB
UNSUB ARI
UNSUB TAU
UNSUB GEM
UNSUB CAN
UNSUB LEO
UNSUB VIR
UNSUB LIB
UNSUB SCO
UNSUB SAG
UNSUB CAP
UNSUB AQU
UNSUB PIS
UNSUB TLC
UNSUB HIP
UNSUB PRANK
UNSUB CHAT
UNSUB SEXTRIVIA
UNSUB GEORGEW
UNSUB INCREDIBLE
UNSUB BHAPPY
UNSUB HIS
UNSUB HERS
UNSUB BHEALTHY
UNSUB SAYS WHO
UNSUB FALSE
UNSUB BOSS
You can also send STOP to 42222 |
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| Ordering |
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| I don't have a password yet. How do I get a new one? |
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| Click here |
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| How do I redeem my credits once I am subscribed? |
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| Go to www.SPICYMINT.comand log in by entering your number and password. Then just select the pieces of content you want to download by clicking on 'get it'. If this is your first time at SPICYMINT.comand you don't have a password, or if you forgot it, please Click here |
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| How do I order on the website? |
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A) If you haven't registered to the Club yet:
1. Select your product.
2. Enter your cell phone number and click on "submit".
3. SPICYMINT will immediately send you a password by text message!
4. Read the Terms of Service
5. Enter this password and click on "submit
6. SPICYMINT will immediately send your product by text message
or as a download link to your cell phone.
B) If you've already registered to the Club:
1. Select your product.
2. Enter your cell phone number and password and click on "submit".
If you don't have a password just click the 'Forgot your password?'
link and request a new one.
3. SPICYMINT will send your order by text message or as a download
link to your cell phone.
C) If you've already logged in:
1. Select your product.
2. Click on "send to phone!".
3. SPICYMINT will immediately send your product by text message or as
a download link to your cell phone. |
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| What carriers support the delivery of your product? |
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Currently, products such as ringtones, wallpapers, and java games can be delivered to AT&T, Cingular, T-Mobile, Dobson and Cellular One.
In addition to the carriers above we also support Alltell, Nextel, Sprint and Verizon for Fun Txt alerts.
Please also check the updated list of carrier supported by clicking the link 'select your mobile phone' at the top left hand corner of the page. |
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| I am trying to request a piece of content. Why can't I get it? |
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| Check if your phone is compatible with the product you requested by clicking the link 'select your mobile phone' at the top left hand corner of the page. If you are still unsure or if your phone is not listed, please send an email to care@SPICYMINT.com |
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| How do I check the numbers of credits I have? |
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| Log in by entering your mobile number and password. You will now see the number of credits left in your account at the top right hand corner of the page. |
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| I want to request a piece of content but I don't have enough credits. What should I do? |
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| Please contact us at care@SPICYMINT.com |
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| I have a prepaid phone, can I download anything? |
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| Certain phone networks may restrict prepaid account holders from using premium messaging service. Please check with your local cellphone service to check if you can use this method. |
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| Downloads |
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| I haven't received my download. What is the problem? |
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Please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting:
Nokia:
- Services > Settings > Service Inbox settings
- Messaging > Settings > Service Msg.
Motorola:
- Messages > Browser Msgs > Menu Button > Browser Msg Setup
- Messages > Browser Messages > Browser Msg Setup
LG:
- Internet > Push Messages > Receive
Samsung:
- Fun Box > WWW Services > Push Messages > Setting
- Fun Box > Wap Browser
Sony-Ericsson:
- Messaging > WAP Push > Allow Push
- Wap Services > Push Messages
- Messaging > Wap Push
If in doubt, please refer to your phone's manual or ask your phone's manufacturer for assistance. |
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| My download link has arrived, but I can't find it on my cell phone. Where is it? |
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| The download link is in the body of a message that SPICYMINT sent to your cell phone. Depending on the make of your phone, this message will go to your text or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox". |
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| What do I do with the download link I received? |
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1. Open the message SPICYMINT sent you.
2. Scroll down to the download link.
3. Click on the link and you will be immediately connected to SPICYMINT.
4. The download will start automatically.
5. When the download is finished, just save it.
6. Have fun with your product! Important notice: Never click "interrupt" during the download! Wait until the download is finished. |
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| Why can't I download when I click on the link? |
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WAP might not be set up correctly on your cell phone. Please ask your wireless carrier how to adjust your settings or click on the respective link below:
AT&T/Cingular WAP settings
T-Mobile WAP settings |
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| How long should it take for me to receive my download? |
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| Depending upon the network traffic, it can take several seconds up to several minutes to recieve your product. |
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| What products are compatible with my mobile phone? |
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| Please select your mobile phone by clicking the link 'select your mobile phone' at the top left hand corner of the page. If you are still unsure or if your phone is not listed, please send an email to care@SPICYMINT.com |
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| The content I ordered is low quality. What can I do? |
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| Please send an email to care@SPICYMINT.comincluding your mobile number, handset model, carrier and explaining what happened. Our support team will answer you in a prompt manner. |
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| The product I downloaded is not the one I requested. What should I do? |
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| Please send an email to care@SPICYMINT.comincluding your mobile number, handset model, carrier and explaining what happened by telling us the title of the ringtone purchased, as well as the actual one received. Our support team will answer you in a prompt manner. |
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| Chat service |
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| How do I subscribe to the Chat? |
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| Just send the keyword CHAT to 69069. |
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| What are the commands for using the Chat? |
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Here the list of commands to be sent to 69069:
NEW to search for profiles;
CHAT + nick to send a message to another chatter. For example, text CHAT MARK71 to chat with Mark71;
CLOSE to end a conversation;
OUT to pause a conversation;
IN to re-enter a conversation you have previously paused;
DES to view your description;
PROF + new description to change your description. Your new description can not be longer than 80 characters. For example, to change your description to 'Hi, do u want to know me?', text PROF Hi, do u want to know me?
GENDER + your gender to change your own gender. For example, to change your own gender to male, text GENDER MALE.
PARTNER + gender you are looking for to change the gender you are looking for. For example, if you are looking for females, text PARTNER FEMALE.
NICK + new nick to change your nickname. For example, to change your nick to Bob77, text NICK BOB77.
HELP to get the help message;
LIST to get the list of all the keywords via SMS |
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| How much does the Chat cost? |
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| The Chat costs $9.99 a month and you can chat as much as you want. |
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| How do I unsubscribe from the Chat? |
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| Just send STOP to 69069. |
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| Cost |
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| How can I know if I am entitled to get a refund? |
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| Please send an email to care@SPICYMINT.comincluding your mobile number, carrier and explaining what happened. Our support team will answer you in a prompt manner. |
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| How much does the Club service cost? |
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| The Club costs $9.99 a month. For a period of time the service has been offered at both $7.99 and at $5.99 a month as part of a promotion. |
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| How much do the TXT alert services cost? |
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| The TXT alerts cost $9.99 a month ($5.99 for Boost customers) |
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| How am I charged? |
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| the charge will be billed on the your wireless phone bill or deducted from your prepaid balance. |
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| How much does the Chat cost? |
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| The Chat costs $9.99 a month and you can chat as much as you want. |
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| General |
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| How do I contact you? |
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| You can contact us via phone at 1-800-971-2302, fax(786)-513-0967 or email at care@SPICYMINT.com |
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| How do I make my phone Internet enable? |
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| Please contact your carrier and ask them to enable your handset. |
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| Useful links |
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Samsung
http://erms.samsungusa.com/customer/sea/jsp/faqs/faqs_index.jsp
LG
http://us.lge.com/index.do
Motorola
http://direct.motorola.com/hellomoto/Motosupport/source/index.asp
Sony Ericsson.
http://www.sonyericsson.com/spg.jsp?cc=us&lc=en&ver=400...
Panasonic
http://www.panasonic.com/consumer_electronics/cellular/support.asp
NEC
http://www.nechdm.com/
Black berry
http://www.blackberry.com/support/documentation/handhelds/index.shtml |
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